Frequently Asked Questions
If you have a question, query or need some help, discover our frequently asked questions below.
Alternatively, if you still can’t find what you’re looking for, contact our customer service team.
Online Orders & Delivery
Covid-19 Update: Can I purchase Forevermark jewellery online?
Online shopping is currently only available in the US. Selected pieces from the Forevermark Alchemy™ Collection by Jade Trau and the Forevermark Tribute™ Collection are available to buy online. Click here to discover our full range.
While we are accepting online orders in the US at this time, we are unable to ship due to New York State’s COVID-19 restrictions. If you choose to place an online order with us, you are acknowledging that we cannot commit to a ship date. But rest assured, as soon as the current restrictions are lifted, we will work to ship your order to you as quickly as possible.
Do you ship internationally?
Customers can make online purchases in the US and have their diamond jewellery shipped to their address. Unfortunately, we don’t provide online purchases and shipment in other markets at this time.
What is the difference between “Total Carat Weight” and “Total Forevermark Carat Weight”?
Total Forevermark Carat Weight refers to the carat weight of the inscribed Forevermark diamonds within that piece of jewellery.
Some designs may contain diamonds that are too small to be inscribed as Forevermark diamonds, therefore the carat weight of these smaller diamonds may be added to Total Forevermark Carat Weight to get the Total Carat Weight.
Returns & Exchanges (In-store purchases)
Covid-19 Update: How can I return an item purchased from an Authorised Forevermark Jeweller?
If you need a refund for an item purchased from an Authorised Forevermark Jeweller, please refer to the returns policy offered by the retailer you purchased from or get in touch with them directly. Due to the current Covid-19 situation return policies may be adapted or extended if you are unable to return your jewellery within the specified timeframe. Please contact your jeweller to discuss further about your return. If you are unable to reach them please Contact Us here and we will do our best to help.
What is your returns policy?
Every Authorised Forevermark Jeweller has their own return policy and customers need to contact the jeweller where they made the purchase.
Covid-19 Update: Can I exchange an item purchased in-store?
If you like to exchange an item purchased in-store, please refer to the exchange policy offered by the retailer you purchased from or get in touch with them directly. Due to the current Covid-19 situation exchange policies may be adapted or extended if you are unable to exchange your jewellery within the specified timeframe, please contact your jeweller to discuss. If you are unable to reach them please Contact Us here and we will do our best to help.
Diamond Care & Repair
What is the best way to take care of my Forevermark diamond jewellery?
Whilst diamonds are the hardest natural material known to man it doesn’t mean they don’t need taking care of. When not being worn, we recommend you keep your piece in jewellery box or soft cloth pouch in a dry, cool and secure location. We also recommend taking out adequate insurance to cover you against loss or theft. It’s also worth noting that your diamond jewellery can easily become exposed to harsh chemicals or abrasive solutions. Whether it is wearing perfume, applying sunscreen, washing up, or simply using hairspray, these chemicals can erode or dull metal settings. It is often best to remove your jewellery or wear protective clothing.
When taking off a ring you should always ensure to pick it up by its band, not by the diamond or the setting. This will help to keep the diamond secure in its setting as well as preventing natural oils from your hands building up around the diamond.
For further information, please visit our How to Care for Your Diamond Guide page on our website.
Can my Forevermark jewellery be repaired?
If your piece has been damaged, please contact the Authorised Forevermark Jeweller where you made the purchase directly to find out the possible repairing options. Unfortunately because Forevermark does not manufacture the jewellery, we are not able to offer a repair service.
What do I do if my Forevermark diamond is lost or stolen?
Given the preciousness and high value of your Forevermark jewellery we recommend that you take out adequate insurance to protect against theft or loss of your piece. If you believe your Forevermark diamond has been stolen, we recommend contacting your local police station. Forevermark does not directly offer a tracking service, although if you have registered your diamond with us this may help in terms of proof or purchase or identification.
Where can I get my Forevermark diamond jewellery cleaned?
We recommend that you take your jewellery to your Authorised Forevermark Jeweller for professional cleaning once every six months. The jeweller can also inspect your ring for any weakness or trauma, making sure that the diamond remains safe in its setting.
In between professional cleans you can clean your diamond jewellery yourself by simply using hot soapy water and gently brushing it using a soft-bristle toothbrush. Alternatively, you could use aa solution of one-part ammonia to six-parts warm water, rinsing well to renew the sparkle. Shop-bought non-abrasive jewellery cleaners are also another option to clean your diamond. Make sure the cleaner is safe to use on your jewellery metal, as well as on the diamond itself. After cleaning, rub gently with a soft cloth to accentuate your diamonds shine.
What are the 4C’s?
The standard 4C’s refer to a diamond’s Cut, Colour, Clarity and Carat weight. These help in the grading or assessment of the quality of the diamond in question, and as such play a part in the valuation of the stone too. At Forevermark we believe this is just the beginning and that there is much more to a diamond than just these four traits, we go beyond the 4Cs to ensure only the world’s most beautiful diamonds can become Forevermark.
How do I check the inscription number of my Forevermark diamond?
Each Forevermark diamond above 0.10 carat is inscribed with the Forevermark icon and a unique identification number. They are also accompanied by a Forevermark Diamond Identification Card that includes verification of each diamonds shape, carat weight and unique inscription number – the number that identifies the diamond to be unique.
If you are interested in viewing the inscription number on your Forevermark diamonds, you can bring your diamonds into your local Authorised Forevermark Jeweller and request to view the inscription number with the Forevermark Viewer.
Do all Forevermark diamonds come with a Grading Report?
Forevermark diamonds of 0.50 carat and above come with a grading report. The report contains detailed information on the diamond’s cut, clarity, colour and carat weight. You can download a PDF copy of your Grading Report after you have registered your diamond on our website.
Every Forevermark diamond is also accompanied by a Diamond ID Card, which includes verification of each diamond’s shape, carat weight and unique inscription number.
What is Forevermark doing to protect the environment?
All Forevermark diamonds are products of nature, formed in the earth over billions of years ago. Our passion for diamonds is matched by our deep sense of connection with the natural world, which we are dedicated to protecting for future generations. Forevermark, as part of the De Beers Group, is committed to the preservation and protection of environmental habitats, their species and the wider natural world. Respect for nature is deeply ingrained in the Forevermark philosophy, as it is in that of the De Beers Group. That is why, for every hectare of land De Beers Group uses to recover diamonds, it dedicates six hectares to conservation. The land it manages for conservation covers around 200,000 hectares and is home to several indigenous and endangered species.
For further information, please visit our Responsibly Sourced page on our website.
Covid-19 Update: Where is the nearest Authorised Forevermark Jeweller to my location?
You can find your nearest Authorised Forevermark Jewellery by visiting our Store Locator on our website. Because of the uncertain times due to Covid-19 (coronavirus), please reach out to Authorized Forevermark Jewellers to directly to understand their purchase options ahead of your visit.
Covid-19 Update: How do I book an appointment?
Whether customers are searching for their engagement ring, a gift for a loved one or a treat for themselves, a Forevermark Sales Ambassador can help guide them through every step of the process. Unfortunately, because of the uncertain times due to COVID-19, we don’t provide appointment booking service at this time. But rest assured, as soon as the current restrictions are lifted, we will continue to provide this service.
My Account & Register My Diamond
Can I register my diamond?
Yes, you can register your diamond online, this identifies as uniquely yours. Once registered using your unique identification number, you can log back into your My Forevermark Account to view and download digital copies of your Forevermark diamond grading reports if the diamond is graded and the grading report is available. Registering your diamond online gives you assurance that your diamond meets Forevermark standards: that it is beautiful, rare and has been responsibly sourced.
How do I register my diamond?
Registering your diamond is a quick and simple process, just follow these steps:
1. First you will need to create a My Forevermark Account (all you need to do this is an email address and to set up a password).
2. Once your account has been created and you are logged in, click on the “Register my Diamonds” and then “Register a Forevermark Diamond” button.
3. Next select whether you are registering a single loose Forevermark diamond or a piece of jewellery containing one or more Forevermark diamonds.
4. For each individual diamond, you will need to enter their Forevermark ID Number and Barcode. This information can be found on your Forevermark ID card(s).
5. On the next page, you will be asked the Name of Your Piece and the Occasion you like to state.
6. Once above steps been complete, your diamond(s) will be saved on your Forevermark Account.
Where can I log in to My Forevermark Account?
You can log-in to your Forevermark account by clicking on the “My Account” button on our website or by clicking here.
Why should I create a My Forevermark Account?
Creating a My Forevermark Account will offer you a number of benefits, setting up an account is easy to do and once created you can:
- Register your Forevermark diamond and download your digital grading report
- Save Forevermark diamond jewellery in your wishlist
- Receive updates about Forevermark collections, diamond jewellery inspiration and exclusive events
How do I create a My Forevermark Account?
You can create your Forevermark Account by clicking on the My Account button top right corner on our website or by clicking here. The page will direct to “Create a My Forevermark Account” form.
Once you input your Name, Email Address, Password details and click on Create Account button, your Forevermark account will be created.
I can’t remember the email address I used when I created my account, what should I do?
Please contact Forevermark Customer Service to request the email address you used when you created your Forevermark account. We will respond in 2 working days.
I’ve forgotten the password to My Forevermark Account, how I can reset it?
Please click on the “Forgot Password?” button below the sign-in form. Once you submit your request, we will send you an email with the password reset link.
How can I get a copy of the grading report for my diamond online?
Your grading report is available to download from your My Forevermark Account. You will need your grading report number in order to download the report, this can be found on your Forevermark grading report. You can access or set up an account here.
How do I delete my account?
1. Please go to My Details section of your Forevermark Account to delete your account and all your personal data.
2. Click on Contact Information button in your account and then click Delete My Data / My Forevermark Account. Please note: This action will delete all your personal data / your Forevermark account permanently.
3. Once you confirm your email address and password your data will be deleted from our systems.
Last Updated: April 2020