Frequently Asked Questions
If you have a question, query or need some help, discover our frequently asked questions below. Alternatively, if you still can’t find what you’re looking for, contact our customer service team.
Online Orders & Delivery
Can I purchase De Beers Forevermark jewelry online?
Online shopping is currently only available in the US, HK and China. Click here to discover our full range available in the US.
What are your shipping fees and delivery times?
Shipping is free of charge for all US online orders. Once the order is ready it will be sent by Priority Overnight shipping with FedEx. Delivery takes between 5 – 20 days. This is because each piece of De Beers Forevermark diamond jewelry is hand-crafted, and some pieces may take longer than others. The estimated shipping time will be confirmed when your order is placed, and you will receive e-mail alerts advising when your package will be delivered, complete with tracking information.
What are your online shopping terms and conditions?
You must be a United States resident and 18 years or older to place an order and purchase products or services through our website. Our website is solely for the promotion of our products or services in the United States. Unfortunately, we do not accept orders from, or deliver to, addresses outside the United States. You can view our terms & conditions here.
Do you ship internationally?
Unfortunately, we don’t provide online purchases and shipment in other markets at this time. Customers can only make online purchases in the US and have their diamond jewelry shipped to a US address.
What is the difference between “Total Carat Weight” and “Total De Beers Forevermark Carat Weight”?
Total De Beers Forevermark Carat Weight refers to the carat weight of the inscribed De Beers Forevermark diamonds within a piece of jewelry. However, some designs may contain diamonds that are too small to be inscribed as De Beers Forevermark diamonds, therefore the carat weight of these smaller diamonds may be added to Total De Beers Forevermark Carat Weight to get the Total Carat Weight.
Do you offer an In-store pick up Service?
Yes, in-store pick up from an Authorized De Beers Forevermark Jeweller is available in the US. Upon check-out, you will be presented with the option to use our In-store Pick up Service at an Authorized De Beers Forevermark Jeweller of your choice. Your order will be delivered to the Jeweller for your collection.
How will my online order be packaged?
De Beers Forevermark online purchase orders will be delivered in a durable, non-branded, plain white box with a FedEx packaging label. Inside, you will find your De Beers Forevermark purchase in a beautiful white De Beers Forevermark box with a black velvet interior.
How can I track an order placed on Forevermark.com?
Please refer to your order confirmation email, this contains your tracking information. The estimated delivery date will be confirmed when your order is placed, and you will receive e-mail alert updates.
How do I cancel my order?
You cannot cancel an order once it’s been placed. We would suggest you get in contact with us to find out the possible options regarding your purchase.
How do I contact De Beers Forevermark about my online order?
Please fill out the Contact Us form on our website for your online order enquiries. Our customer service experts will get in touch with you within two business days.
How can I return an item purchased online?
In order to receive a full refund, please return the unworn product in its original condition, inside the original packing and with all the original documents, including the inscription card and grading report, within 30 days of your delivery date. Please contact us hereto request a pre-paid FedEx return label.
If you used our In-store Pickup service at an Authorized De Beers Forevermark Jeweller, you must return your unworn item to the same store.
Do I have to pay to return an online purchase?
You don’t have to pay for your online purchase return. Please contact us here to request a pre-paid FedEx return label.
Returns & Exchanges (In-store purchases)
How can I return an item purchased from an Authorized De Beers Forevermark Jeweler?
Customers should contact the Authorised De Beers Forevermark Jeweller where they made the purchase directly and refer to the terms of sale for return or exchange information.
What is your return policy?
Every Authorized De Beers Forevermark Jeweler has their own return policy and customers need to contact the jeweler where they made the purchase.
Can I exchange an item purchased in-store?
Customers should refer to the terms of sale at the Authorised De Beers Forevermark Jeweller where they purchased their item for exchange information.
What are the 4Cs?
The standard 4Cs refer to a diamond’s Cut, Color, Clarity and Carat weight. These help in the grading or assessment of the quality of the diamond in question, and as such play a part in the valuation of the stone too. At De Beers Forevermark we believe this is just the beginning and that there is much more to a diamond than just these four traits, we go beyond the 4Cs to ensure only the world’s most beautiful diamonds can become De Beers Forevermark.
How do I check the inscription number of my De Beers Forevermark diamond?
Each De Beers Forevermark diamond above 0.10 carat is inscribed with the De Beers Forevermark icon and a unique identification number. They are also accompanied by a De Beers Forevermark Diamond Identification Card that includes verification of each diamond’s shape, carat weight and unique inscription number – the number that identifies the diamond to be unique.
If you are interested in viewing the inscription number on your De Beers Forevermark diamonds, you can bring your diamonds into your local Authorized De Beers Forevermark Jeweler and request to view the inscription number with the De Beers Forevermark Viewer.
Do all De Beers Forevermark diamonds come with a Grading Report?
De Beers Forevermark diamonds of 0.50 carat and above come with a grading report. The report contains detailed information on the diamond’s cut, clarity, color and carat weight. You can download a PDF copy of your Grading Report after you have registered your diamond on our website.
Every De Beers Forevermark diamond is also accompanied by a Diamond ID Card, which includes verification of each diamond’s shape, carat weight and unique inscription number.
What is De Beers Forevermark doing to protect the environment?
All De Beers Forevermark diamonds are products of nature, formed in the earth billions of years ago. Our passion for diamonds is matched by our deep sense of connection with the natural world, which we are dedicated to protecting for future generations.
De Beers Forevermark, as part of the De Beers Group, is committed to the preservation and protection of environmental habitats, their species and the wider natural world. Respect for nature is deeply ingrained in the De Beers Forevermark philosophy, as it is in that of the De Beers Group. That is why, for every hectare of land De Beers Group uses to recover diamonds, it dedicates six hectares to conservation. The land it manages for conservation covers around 200,000 hectares and is home to several indigenous and endangered species.
For further information, please visit our Responsibly Sourced page on our website.
Diamond Care & Repair
What is the best way to take care of my De Beers Forevermark diamond jewelry?
While diamonds are the hardest natural material known to man, it doesn’t mean they don’t need taking care of. When not being worn, we recommend you keep your diamond jewelry in a jewelry box or soft cloth pouch in a dry, cool and secure location. We also recommend taking out adequate insurance to cover you against loss or theft. It’s also worth noting that your diamond jewelry can easily become exposed to harsh chemicals or abrasive solutions. Whether it is wearing perfume, applying sunscreen, washing up, or simply using hairspray, these chemicals can erode or dull metal settings. It is often best to remove your jewelry when applying these items.
When taking off a ring you should always remove it by its band, not by the diamond or the setting. This will help to keep the diamond secure in its setting as well as preventing natural oils from your hands building up around the diamond.
For further information, please visit our How to Care for Your Diamond Guide page on our website.
Does De Beers Forevermark offer a warranty?
De Beers Forevermark provides a complimentary lifetime warranty on all jewelry purchased directly from us either online or in-store from a De Beers Forevermark Authorized Jeweler in the USA. All De Beers Forevermark jewelry covered under this warranty must have a corresponding FMPC number. If you believe your piece has a manufacturer defect you may contact our Client Service team for an inspection of the piece. Once received, De Beers Forevermark will inspect the piece and determine if damage is covered under our warranty policy. We will repair the piece, or if necessary, replace it in part or in entirety. It is De Beers Forevermark’s sole decision whether to repair or replace. Forevermark legacy product and 3rd party manufactured product are not included in our warranty.
Customer will need to provide proof of purchase from Forevermark.com or an Authorized De Beers Forevermark Jeweler. DeBeers Forevermark will only accept a receipt from De Beers Forevermark or an authorized De Beers Forevermark Jeweler as proof of purchase. The piece being reviewed will need to match the FMPC as well as diamond inscription if appliable.
Please note that the warranty provided by De Beers Forevermark does not cover faults caused by:
- general wear and tear;
- accidental loss or damage;
- deliberate damage, misuse, or neglect; or
- repairs or attempted repairs not carried out by De Beers Forevermark.
The warranty detailed above gives you additional benefits and does not affect your existing legal rights as a consumer, which may vary from country to country.
What do I do if my De Beers Forevermark diamond is lost or stolen?
Given the preciousness and high value of your De Beers Forevermark jewelry, we recommend that you take out adequate insurance to protect against theft or loss of your piece. If you believe your De Beers Forevermark diamond has been stolen, we recommend contacting your local police station. De Beers Forevermark does not directly offer a tracking service, although if you have registered your diamond with us this may help in terms of proof or purchase or identification.
Where can I get my De Beers Forevermark diamond jewelry cleaned?
We recommend that you take your jewelry to your Authorized De Beers Forevermark Jeweler for professional cleaning once every six months. The jeweler can also inspect your ring for any weakness or trauma, making sure that the diamond remains safe in its setting.
In between professional cleans you can clean your diamond jewelry yourself by simply using hot soapy water and gently brushing it using a soft-bristle toothbrush. Alternatively, you could use a solution of one-part ammonia to six-parts warm water, rinsing well to renew the sparkle. Shop-bought, non-abrasive jewelry cleaners are also another option to clean your diamond. Make sure the cleaner is safe to use on your jewelry metal, as well as on the diamond itself. After cleaning, rub gently with a soft cloth to accentuate your diamonds shine.
Where is the nearest Authorized De Beers Forevermark Jeweler to my location?
You can find your nearest Authorised De Beers Forevermark Jewelry by visiting our Store Locator on our website.
How do I book an appointment?
Whether customers are searching for their engagement ring, a gift for a loved one or a treat for themselves, a De Beers Forevermark Sales Ambassador can help guide them through every step of the process. If you would like to request an appointment to look for jewelry for specific occasions or to see specific pieces, please complete this Book an Appointment form and we will confirm with your nearest available Authorised De Beers Forevermark Jeweller. Product availability is not guaranteed, although every effort will be made to ensure that the product(s) requested will be available. Appointments are available at selected stores in the US only.
My Account & Register My Diamond
Can I register my diamond?
Yes, you can register your diamond online. Once registered using your unique identification number, you can log back into your My De Beers Forevermark Account to view and download digital copies of your De Beers Forevermark diamond grading reports if the diamond is graded and the grading report is available. Registering your diamond online gives you assurance that your diamond meets De Beers Forevermark standards: that it is beautiful, rare and has been responsibly sourced.
How do I register my diamond?
Registering your diamond is a quick and simple process, just follow these steps:
1. First you will need to create a My De Beers Forevermark Account (all you need to do this is an email address and to set up a password).
2. Once your account has been created and you are logged in click on the “Register my Diamonds” and then “Register a De Beers Forevermark Diamond” buttons.
3. Next select whether you are registering a single loose De Beers Forevermark diamond or a piece of jewelry containing one or more De Beers Forevermark diamonds.
4. For each individual diamond you will need to enter their De Beers Forevermark ID Number and Barcode. This information can be found on your De Beers Forevermark ID card(s).
5. On the next page you will be asked the Name of Your Piece and the Occasion you like to state.
6. Once above steps been complete, your diamond(s) will be saved on your De Beers Forevermark Account.
Where can I log in to My De Beers Forevermark Account?
You can log-in to your De Beers Forevermark account by clicking on the “My Account” button on our website or by clicking here.
Why should I create a My De Beers Forevermark Account?
Creating a My De Beers Forevermark Account will offer you a number of benefits, setting up an account is easy to do and once created you can:
- Register De Beers Forevermark diamonds, claim complimentary gift and download your digital grading report
- Buy De Beers Forevermark diamond jewelry online with a quicker checkout process
- Save De Beers Forevermark diamond jewelry in your wishlist
- Receive updates about De Beers Forevermark collections, diamond jewelry inspiration and exclusive events
- Book an appointment with an Authorized De Beers Forevermark Jeweler
How do I create a My De Beers Forevermark Account?
You can create your De Beers Forevermark Account by clicking on the My Account button in the top right corner on our website or by clicking here. The page will direct to “Create a My De Beers Forevermark Account” form. Once you input your name, email address, password details and click on Create Account button, your De Beers Forevermark account will be created.
I can’t remember the email address I used when I created my account, what should I do?
Please contact De Beers Forevermark Customer Services to request the email address you used when you created your De Beers Forevermark account. We will respond within two business days.
I’ve forgotten the password to My De Beers Forevermark Account, how I can reset it?
Please click on the “Forgot Password?” button below the sign-in form. Once you submit your request, we will send you an email with the password reset link.
How can I get a copy of the grading report for my diamond online?
Your grading report is available to download from your My De Beers Forevermark Account. You will need your grading report number in order to download the report, this can be found on your De Beers Forevermark grading report. You can access or set up an account here.
How do I delete my account?
1. Please go to My Details section of your De Beers Forevermark Account to delete your account and all your personal data.
2. Click on the Contact Information button in your account and then click Delete My Data / My De Beers Forevermark Account. Please note: This action will delete all your personal data / your De Beers Forevermark account permanently.
3. Once you confirm your email address and password, your data will be deleted from our systems.
Last Updated: April 2020